Terms and Conditions

Clear, fair, and transparent contracting terms governing roofing surveys, repair works, full re-roofing projects, and customer guarantees.

Demonstration Notice: ApexShield Roofing Ltd is a demo showcase website. These terms illustrate standard UK trade contract best practices under the Consumer Rights Act 2015.

Last Updated: 1 February 2026 • Version 2.2

These Terms and Conditions constitute the formal agreement between ApexShield Roofing Ltd (“the Contractor”) and the client (“the Customer”) commissioning roofing inspections, repairs, installations, or related services.

1. Quotations & Agreement

Quotation Validity: All written quotations provided by ApexShield Roofing Ltd are fixed for 30 calendar days from the date of issue.
Scope of Works: The quotation specifies all included materials, labour, access scaffolding, waste disposal, and project stages. Works not itemized in the quotation are treated as extra works and agreed via written variation.
Acceptance: An agreement is formed when the Customer confirms acceptance of our written estimate via email, digital signature, or written confirmation.

2. Site Access, Scaffolding & Utilities

Property Access: The Customer agrees to provide unobstructed access to the exterior elevations and grounds surrounding the property during designated working hours.
Electricity & Water: The Customer shall permit reasonable use of domestic electricity (standard 240V socket) and external water supply where necessary for power tools and mixing mortar.
Scaffolding & Skips: Where scaffolding or skip placements require council permits (e.g. on public footpaths or roadways), ApexShield arranges all applications, licenses, and highway compliance.

3. Payment Terms & Invoicing

Small to Medium Repairs

Zero deposit required. Full balance is payable upon completion of the work and customer review of our photographic completion report.

Major Re-Roofs & New Builds

Agreed milestone schedule: (1) Initial materials allocation deposit (typically 20%), (2) Watertight stage progress payment, and (3) Final balance upon completion sign-off.

Payment methods accepted: Bank transfer (BACS) and major debit/credit cards. Invoices are strictly due within 7 days of completion sign-off unless otherwise agreed in writing.

4. Statutory Cancellation Rights (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, domestic consumers who enter into a contract agreed off-premises or at a distance have the legal right to cancel within 14 calendar days from the date of contract agreement without providing a reason.

Emergency Repairs Exemption:Where the Customer explicitly requests that urgent emergency repairs (such as sealing an active storm leak or securing loose masonry) commence immediately before the expiry of the 14-day cancellation window, the Customer acknowledges that they lose the right to cancel once services have been fully performed.

5. Warranties & Guarantees

New Pitched Re-Roofs: Complete pitched slate and tile roof replacements carry our comprehensive 20-to-25-year structural workmanship guarantee.
Flat Roofing Systems: GRP fibreglass and high-grade EPDM rubber membrane installations include a 15-to-20-year watertight guarantee.
General Repairs: Localized repairs carry a 12-month workmanship warranty on the specific areas and flashings replaced.
Exclusions: Warranties do not cover damage caused by subsequent severe natural disasters, unnotified third-party alterations (such as satellite dish installations), structural ground movement, or lack of reasonable gutter maintenance.

6. Weather Constraints & Health and Safety

Roofing is inherently subject to British meteorological conditions. In accordance with the Health and Safety at Work etc. Act 1974 and Work at Height Regulations 2005, works cannot safely proceed during high winds exceeding safety guidelines, sub-zero freezing temperatures that compromise cementitious mortars, or torrential rainfall that compromises open roof decks. In such events, sites are secured and weatherproofed, and work resumes immediately once conditions normalize.

7. Public Liability & Limitation of Liability

ApexShield Roofing Ltd maintains comprehensive £5,000,000 Public Liability Insurance and Employer's Liability Insurance with leading UK underwriters. We take full responsibility for direct physical damage caused by our negligence. Nothing in these terms limits our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

8. Complaints Procedure & Governing Law

In the rare event that you are unhappy with any aspect of our service, please contact operations management at hello@apexshieldroofing.co.uk. We inspect disputed areas within 48 hours and provide a written resolution proposal.

These terms are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.